Returns & Exchanges
Due to the perishable nature of our live shellfish, we cannot accept physical returns; however, we are committed to ensuring you receive the highest quality harvest and will provide replacements or refunds for orders that do not meet our freshness standards.
Inspect Your Delivery
Upon arrival, immediately open your package and inspect the oysters or clams to ensure they are cold and the shells are tightly closed.
Document Issues
If you notice any damage or quality concerns, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Customer Service
Email our farm team at info@hamahamaoysters.com with your order number and the photos to initiate a claim for a refund or credit.
Resolution Delivery
Once your claim is reviewed, we will issue a refund to your original payment method or schedule a fresh replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing